COMPENSATION MARKETING ASSOCIATES (CMA) provide the most proficient legal marketing service, working on behalf of our customers to determine whether we can help you recover outstanding compensation in the event of a road traffic accident.

We follow 5 key values:

  • We will only ever call opted-in data.

  • Our agents will take you through our short questionnaire and determine in one call if you are eligible for compensation.

  • We keep our calls to just a few minutes.

  • We only work alongside highly experienced solicitors.

  • We promise to remain open and honest with our clients; we will provide you with information of where we obtain our data should you require it.

Complaints

COMPENSATION MARKETING ASSOCIATES (CMA) views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the customer that has made the complaint.

Our policy is

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint.
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint.
  • To make sure everyone at COMPENSATION MARKETING ASSOCIATES (CMA) knows what to do if a complaint is received.
  • To make sure all complaints are investigated fairly and in a timely way.
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
  • To gather information which helps us to improve what we do.
  • Confidentiality.

    All complaint information will be handled sensitively, informing only those who need to know and following any relevant data protection requirements.

  • Who can complain?

    Anyone who is:

    • Receiving a service from COMPENSATION MARKETING ASSOCIATES (CMA) .
    • Caring for someone who has a complaint.
    • Has been refused a service which they think they may need.

How to complain

COMPENSATION MARKETING ASSOCIATES (CMA) would like to resolve any complaint as soon as possible.

Many complaints can be resolved informally.

In the first instance contact COMPENSATION MARKETING ASSOCIATES (CMA) and, if you feel able, speak to the member of staff who is working with you or ask to speak to their manager, who will try to resolve the matter for you.

If you make contact by phone, make a note of the name of the person you have spoken to. If a solution is offered at this point, make a note of this as well.

If you are not satisfied or do not wish an informal solution, you may pursue a formal complaint.

Please write to us with full details of your complaint and send it to:

Telephone: 0151 375 9351
Email: info@compensationma.co.uk

In writing or in person:

Complaints Department,
Compensation Marketing Associates,
St Hughes House,
Suite C,
2nd Floor,
Trinity Road,
Bootle,
L20 3QY.

Not satisfied with an outcome of a complaint?

If you are not satisfied with our final response to your complaint, or if we do not resolve your issue within 8 weeks you can refer your issue to the Legal Ombudsman.

We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you.

We have a procedure in place which details how we handle complaints which is available at (details of how to obtain it). We have eight weeks to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:


Visit legalombudsman.org.uk/cmc

Call 0300 555 0333 between 8.30am to 5.30pm.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes.

For minicom call 0300 555 1777

Email cmc@legalombudsman.org.uk

Legal Ombudsman
PO Box 6804,
Wolverhampton,
WV1 9WG

Do not send original documents to the Legal Ombudsman. They will scan any documents you send us to make computer copies and then destroy the originals.

Compensation Management Associates

Suite E, St Hughs House, Suite C, Second Floor, Trinity Road, Bootle, L20 3QY

Compensation Marketing Associates is regulated by the Claims Management Regulator in respect of regulated claims management activities. The registration is recorded on www.justice.gov.uk/claims-regulation – search for us here.
Authorisation Number CRM40965
ICO Registration Number ZA092638
Companies House Number 09287279